We ship your orders from various international and domestic warehouses. Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. Don't panic if you don't receive all your items at once; they are on the way!
We ship orders overseas by mail service. After your order is processed through us, the order is handled by the shipping company. Once your order is received by the destination country, it will be handled by the local shipping service.
Exact shipping time will depend on your location. Shipping to the U.S. typically takes 10-20 days, and international shipping 15-20 days. Shipping times are approximate and may arrive earlier or later.
You will receive an email with instructions to the address you provided us. Please see the Track Your Order tab on our website to view your tracking information. Please note that tracking information will be available 2-5 days after the email is sent.
You should see tracking events within 48-72 hours after you received your tracking number/email. This time lag is due to the first tracking event showing up once the order has left the fulfillment center.
Depending on each destination country's shipping policy or fees, an additional fee may be charged due to import tax/customs. This can also be due to your shipping address being considered "remote". In this case, please pay any additional fees as required to receive your order in a timely manner.
Visit our store at www.theurbanqueerco.com, or head back to the Home Page to see all of our products. Choose the products that you love, then click "Add to Cart". When you're satisfied, click on your cart, and 'Check Out". Input all required information and payment details. That's it!